Make sure your phone has Bluetooth switched on.Your TV should say that “Remote registration is disconnected.” If this works, then you know that your TV is registering the Home button being pressed and the problem is therefore likely software-based. Press and hold the Home and Back buttons at the same time for at least 5 seconds to de-register your remote.First check your remote is getting power from its batteries by pressing any button.Try unpairing and re-pairing your Magic remote to get the pointer working again: This enhanced LG remote does not require a line of sight to your TV to work, but can be less reliable than a standard IR remote and can become unpaired from your TV. The LG Magic remote relies on Bluetooth or your home Wi-Fi network to connect to your LG TV. Follow the on-screen instructions, then switch off your TV for 10 seconds and power back on to complete the update.The TV will automatically search for the folder you created and should display USB UPDATE READY.Insert the USB stick into your TV’s USB port and switch it on.Right-click the firmware ZIP file on LG’s site and Extract All to the folder on your USB stick.Put a USB stick into your computer and create a folder on it called LG_DTV.Enter your TV’s model number and find it on the site.To check that auto-updating is on for firmware / software on your smart LG TV:įor some LG TVs, you’ll need to update the firmware by USB. Smart LG TVs support auto-updating of firmware, but you can’t assume that this is turned on for you. You should follow the system update procedure on your TV as this has been known to fix issues with the remote, particularly with the wireless Magic remotes. It’s important to keep any electronic devices up to date with the latest firmware, none more so than smart TVs. So, one or more buttons stuck in the “on” position can prevent other buttons on the remote from working. Over time, your remote’s buttons can begin to stick, and just like with a computer keyboard there is a limit to how many simultaneous button pushes the remote will recognize. Don’t be afraid of damaging your remote – as long as you are only hitting it against your hand and only using your fingers to push the buttons it will be fine. You will also need to put quite a bit of force into pushing the buttons. You might have to repeat this several times. This might seem like an obvious point, but it always pays to try changing your batteries, preferably first trying them in an appliance that you know works, so that you can confirm that they hold charge, and that low battery levels are not stopping the Home button from working. Press Settings on your remote and go to All Settings -> General -> Quickstart -> Off and restart your TV to see if that has fixed the Home button. This has been going on for a few years and hasn’t been fixed by LG yet, so try switching this off. Some LG TVs have a Quickstart+ feature which can cause issues with the TV registering Home button presses on the remote. It’s important to distinguish between problems with the remote’s home button itself, or with your TV not processing the signal correctly from the remote.īecause you can’t tell from a glance where precisely the problem lies, we’ll cover both fixes for both your TV and the remote, with at least one of them hopefully working for you. You should take a look at the linked guide if your LG TV remote doesn’t work at all. This should solve most people’s problems, but if this doesn’t work, then follow the complete set of troubleshooting steps below to fix a remote with some buttons not working. If your LG TV home button is not working, switch off Quickstart+, remove your remote’s batteries, clean the battery contacts with 99.9% isopropyl alcohol, hit the remote against your palm a few times then try new a new set of batteries in the remote and re-pair it by holding the Home and Back buttons for 5 seconds.
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